The terms and conditions hereunder will have been agreed to by you (the Client) prior to booking and bind you (the Client) to the hire from us (More in Moray Tours and Transport, the Company) of a driver and vehicle.
Your private tour transportation booking with More in Moray Tours and Transport is made subject to the following terms and conditions for DAY TOURS AND MULTI-DAY TOURS:
BOOKING RESERVATION AND PAYMENT
DAY TOURS
Full Payment
A refundable* full payment must be made by credit/debit card at the time of the booking for online pre-designed itinerary bookings. (*see Cancellation section for exceptions)
A refundable* full payment for a bespoke itinerary booking must be made within 72 hours (3 days) after having it approved and confirmed by the Company and the Client. Payment can be made by bank transfer or credit/debit cards. If paying by bank transfer, it should reach the Company within 72 hours (3 days) after the receipt of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date. (*see Cancellation section for exceptions)
Any other special arrangement must be agreed upon between the Company and the Client.
Partial payment**
A refundable partial payment* can be requested at the time of the booking for all pre-designed itineraries and bespoke tours on the Day Tours portfolio. The Company requests 25% of the total booking value to be paid upfront at the time of the booking. It can be paid by bank transfer or credit/debit cards. (*see Cancellation section for exceptions)
All partial payments for the pre-designed online itineraries and bespoke tour itineraries must reach the Company within 72 hours (3 days) after the booking reservation is made. The card payment registered at the time of booking will be charged with the amount agreed in writing between the Company and the Client. If paying by bank transfer, it should reach the company within 72 hours (3 days) after the receipt of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.
To request this payment option please contact us at bookings@moreinmoray.com before booking your tour on the website – pre-designed itinerary online bookings and at the time of the confirmation and approval of your bespoke itinerary.
*****The remaining balance must be paid 30 days prior to your tour start date*****
Any other special arrangement must be agreed upon between the company and the client.
**To facilitate the purchase of your tour. Your booking will be handled manually by the Company office.
Late booking reservation and payment
Bookings made 30 days before the start and up to 48 hours before the start of the private tour must be paid in full by credit or debit cards. By means, of payment by bank transfer must reach the company within 72 hours (3 days) after the receipt of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.
Bookings made 24 hours before the start of the tour must be paid in full by cash, or credit/debit card via an online link or on the day of the tour (card machine reader is available), prior to service being provided.
Please contact the office by email at bookings@moreinmoray.com or by mobile phone/WhatsApp at +44 7720249206 for last-minute bookings.
No-show
A no-show on the day of the tour is charged 100% of the total value of the tour, non-refundable and non-transferable.
MULTIDAY TOURS
Full Payment
A refundable* full payment must be made by credit/debit card at the time of the booking for online pre-designed itinerary bookings. (*see Cancellation section for exceptions)
A refundable* full payment for a bespoke itinerary must be made within 72 hours (3 days) after having it approved and confirmed by the Company and the Client. Payment can be made by bank transfer or credit/debit cards. If paying by bank transfer, it should reach the Company within 72 hours (3 days) after the receipt of the booking reservation. If the payment is not received, the company has the right to cancel the booking and release the date. (*see Cancellation section for exceptions)
Any other special arrangement must be agreed upon between the Company and the Client.
Partial payment**
A refundable partial payment* can be requested at the time of the booking for all pre-designed itineraries and bespoke tours on Multiday Tours portfolio. The Company requests 25% of the total booking value to be paid upfront at the time of the booking. It can be paid by bank transfer or credit/debit cards. (*see Cancellation section for exceptions)
All partial payments for the pre-designed online itineraries and bespoke tour itineraries must reach the Company within 72 hours (3 days) after the booking reservation is made. The card payment registered at the time of booking will be charged with the amount agreed in writing between the Company and the Client. If paying by bank transfer, it should reach the company within 72 hours (3 days) after the receipt of the booking reservation.
If the payment is not received, the Company has the right to cancel the booking and release the date.
To request this payment option please contact us at bookings@moreinmoray.com before booking your tour on the website – pre-designed itinerary online bookings and at the time of the confirmation and approval of your bespoke itinerary.
*****The remaining balance must be paid 45 days prior to your tour start date*****
Any other special arrangement must be agreed upon between the Company and the Client.
**To facilitate the purchase of your tour. Your booking will be handled manually by the Company office.
Late booking reservation and payment
Bookings made 45 days before and up to 21 days before the start of the private tour must be paid in full by bank transfer, credit or debit cards. By means, of payment by bank transfer must reach the Company within 72 hours (3 days) after the receipt of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.
For multi-day bookings, it might not be possible to accept very late bookings due to administrative procedures and costs, especially during the High Season (JUN– SEP).
Please contact the office by email at info@moreinmoray.com or by mobile phone/ WhatsApp at +44 (0) 7720249206 for last-minute booking information.
No-show
A no-show on the day of the tour is charged 100% of the total value of the tour, non-refundable and non-transferable.
IMPORTANT INFORMATION ON THE BOOKINGS SYSTEM/PAYMENTS – DAY TOURS AND MULTI-DAY TOURS
Online booking fee: for all online bookings, a booking fee is applicable and added to the final price at the time of the checkout payment.
Credit/Debit card charges: More in Moray Tours and Transport do not charge extra fees for payments by credit/debit card. However, your credit/debit card provider may incur charges.
Booking system payment: the secure booking and payment systems are provided by FareHarbor and its partners and it is encrypted with 2048-bit encryption.
Please refer to FareHarbor Private Policy for more details – https://fareharbor.com/legal/privacy
Please refer to FareHarbor Terms of Service for Customers (you) Effective as of September 1, 2022 – https://fareharbor.com/legal/tos/customers/
REFUNDS
No refund is applicable for no-shows in any circumstances.
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given, unless there is an unforeseen situation beyond the Company’s control. If the Client becomes ill, all hospital expenses, doctor fees, and repatriation costs are Client’s responsibility and the Company shall not be liable for any refund of the tour cost.
CANCELLATION
BY CLIENTS
DAY TOURS
Bookings can be cancelled with More in Moray Tours and Transport and a full refund (100% of the total value of the booking tour) will be issued when a 48-hour cancellation notice is given in writing by email, before the start of the tour.
Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (75% of the total value of the booking tour) will be issued when less than 48-hour cancellation notice is given in writing by email, before the start of the tour. The Company will impose a cancellation charge of 25% of the total value of the booking tour to cover pre-arranged tour costs.
All cancellations must be in writing and made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to bookings@moreinmoray.com with your booking reference.
MULTIDAY TOURS
Bookings can be cancelled with More in Moray Tours and Transport and a full refund (100% of the total value of the booking tour) will be issued when a 30 days cancellation notice is given in writing by email, before the start of the tour.
Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (75% of the total value of the booking tour) will be issued up to 21 days cancellation notice given in writing by email, before the start of the tour.
Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (50% of the total value of the booking tour) will be issued up to 14 days cancellation notice given in writing by email, before the start of the tour.
Bookings can be cancelled however they cannot be refunded by More in Moray Tours and Transport if a less than 14 days cancellation notice is given in writing by email, before the start of the tour. The Company will keep 100% of the total value of the booking tour; no refund is due.
All cancellations must be in writing and made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to bookings@moreinmoray.com with your booking reference.
BY THE COMPANY (MORE IN MORAY TOURS AND TRANSPORT)
DAY TOURS AND MULTIDAY TOURS
If for any reason the Company is forced to cancel your private tour, all money paid to More in Moray Tours and Transport will be refunded in full within 14 days of the cancellation notification received in writing. The Company will do its best to give the Client an advance cancellation note; however, this may be beyond the Company’s control. Such circumstances may include but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance.
When possible, More in Moray Tours and Transport will assist you in finding another service provider in the region, if you wish.
More in Moray Tours and Transport is not liable to pay for any additional compensation over and above the total payment received from the Client.
COVID-19 CANCELLATION: Day Tours and Multiday Tours bookings can be cancelled up to 14 days prior to the start of the tour. From day 13 to day 0, no refund is given. A full refund will be given within 14 days of the notification being received in writing by email. However, please note that for Day Tour and Multiday Tours where the company already has financial arrangements (for example, driver’s accommodation arrangements on multiday tours) and these are non-refundable, the respective amount (s) will be taken from the outstanding refund due.
BOOKING AND ITINERARY CHANGES – DAY TOUR AND MULTIDAY TOUR
BY CLIENT
After the private tour service is agreed upon, if you wish to make any changes to the (pre-designed or bespoke) private tour itinerary, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.
BY THE COMPANY (MORE IN MORAY TOURS AND TRANSPORT)
However, the Company may occasionally have to make changes either before or after you have booked. The Company will advise you of them as soon as possible. The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, 3rd party cancellation or closure or other material external circumstances beyond the Company’s control.
The Company reserves the right to change an itinerary due to weather and/or travel conditions. These adjustments may be caused by seasonal operations of accommodations, attractions, major road improvement services, road closures, etc.
INSURANCES
More in Moray Tours and Transport has fully comprehensive insurance with passenger liability cover (£10,000,000) for the Company’s operations in Scotland. However, it does not mean you should not have your own comprehensive travel insurance. The Company highly recommended to Clients arrange their own comprehensive travel and medical for the duration of their tours along with cancellation insurance. These are not provided by More in Moray Tours and Transport. It is essential to have insurance which covers personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with the cancellation or curtailment of a tour.
OTHER NOTES
More in Moray Tours and Transport cannot be held responsible for unexpected circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to grant visas; the inaccessibility of certain tourist attractions due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
All attractions, methods of transport (air, train, cruise), experiences, and ancillaries’ services (such as passes and accommodation broker) not operated by More in Moray Tours and Transport will be subject to the normal conditions of the individual operator and More in Moray Tours and Transport cannot be liable for any penalties or charges they may apply to their mutual Client (you).
The Company cannot be liable for any other costs customers may incur such as flight, accommodation and travel expenses. This includes costs (entry/tours fees) for tourist attractions, distilleries (tours and tastings), castles, sports activities, museums, tourists pass such as Northern Light Pass, food and drinks costs and others unless clearly stated by the More in Moray Tours and Transport on your booking confirmation.
The bespoke itinerary is planned and agreed upon by the Client and the Company. The Company considers any Health and Safety legislation and practices, along with the feasibility of the itinerary depending on the time of the year. The Client and the Company will work together to design the best possible itinerary for the Client’s party considering local seasonality.
Alternatively, if it is a pre-designed itinerary, the Company has the responsibility to deliver what has been sold, unless it is the Client’s wishes to adapt/adjust the pre-designed itinerary and/or it is impossible to do it due to force majeure such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, 3rd party cancellation or closure or other external material circumstances beyond the control of the Company. The Company’s itinerary will reflect the availability of attractions, but not be limited to the seasonality opening times and availability of visiting times within the day at attractions. This is valid for pre-designed and bespoke itineraries.
Private tours include collection from and return to the Client’s accommodation unless agreed otherwise. The pickup point of your private tour can be flexible, however, please note that there are extra fees for picking up and dropping off at some train stations outside the Morayshire area (Inverness and Aberdeen) and airports such as Inverness, Aberdeen, Edinburgh, and Glasgow – see website for further details or contact us at info@moreinmoray.com
Clients are requested to be ready to start the tour on time, especially on Multiday Tours. The Company needs to ensure the itinerary will be delivered according to both parties’ agreement. The return time is always an estimate and it is never fully guaranteed due to any issues that may occur during the journey and are not limited to road accidents, heavy traffic, weather conditions, etc.
The Company will accept only one booking per day. It is guaranteed that only your party is going to be served on the day. All private tour bookings (pre-designed and bespoke itinerary) are subject to calendar availability due to the demand for tours on one specific date. It is recommended to make a booking as well in advance as possible due to vehicle availability.
The Company is a transportation service business and it is not able to book accommodation, attractions, and activities unless stated on the itinerary. However, it can make suggestions and align the transportation services provided by the Company according to the Client’s third-party bookings. On our Company’s website, you will find a list of accommodations, activities, and attractions with a direct link to their properties and services/products. Restaurants and places to eat such as hotels and coffee shops/bistros/pubs can be pre-booked due to the new COVID -19 procedure – to be discussed at the time of the booking and depending on their availability for the day.
The Company must be notified in advance of Clients who are suffering from any medical condition or are taking medication which is likely to interfere with the agreed private tour itineraries. There are itineraries not recommended to any person whose fitness level or medical condition is not appropriate to the level for activities/attractions participation. The Company has the right to refuse anyone matching this scenario. In such cases, compensation will not be offered by the Company.
The Company also has the right to refuse any person who apparently is not fit to travel. This includes fever, disease, contagious viruses, alcohol & drug abuse, or any other symptoms that might cause upset to other passengers. It is strictly prohibited to consume alcohol, smoke and/or vaping in our vehicle. Under this circumstance, a full cancellation charge applies to the passenger and the Company shall have no further liability to that passenger.
The Company recommends to Clients be at the airport at least 90 minutes before the aircraft departure and at the train station, at least 45 minutes before the train departs. The Company cannot be liable for any missed flights or train departures caused by road disruption, roads accident and any other unforeseen situation beyond Company’s control.
The Company will pass on to the Client any penalties charges received due to the Client’s interference.
The Company will revert any vehicle damage costs caused by the Client during the trip period. The vehicle will be repaired by someone from the Company choice and the costs passed to the Client.
The Company reminds Clients that their properties are carried at their own risk. Any Client’s property left in the vehicle will be returned to the owner as soon as possible and the Company will charge the Client for any costs due to this action.
More in Moray Tours and Transport, the Company does not supply child seats. However, if Clients have their own child’s seat, this will need to be fitted into the vehicle by them.
The Company has the duty of protecting its driver and Clients. Health and Safety driving procedures are always in place. The UK/Scottish driving legislation is severe, and our driver has a vast experience in safe driving and driving legislation. Traffic and parking laws will always be respected, following the most appropriate routes.
MINIMUM AGE ON MORE IN MORAY TOURS AND TRANSPORT TOURS
The Company will not take any Client under the age of 18 on any Whiskey/Gin/Brewery private tours. Kindly note that many distilleries do not admit visitors under 18 years old. Therefore, the Company has decided to make these tours unavailable to anyone under the age of 18.
COMPLAINTS
Unfortunately, if there is an occasion where the Client wishes to make a complaint. Please send it by email, as soon as possible to office@moreinmoray.com. Nothing contained in these Terms & Conditions affects the Statutory Rights of the Client.
The company reserves the right to change these terms and conditions when necessary.
Last update: 21/11/22
